Return & Refund Policy

Thank you for shopping with Hai Tide.

Each Hai Tide product is made to order. Please review this policy before placing your order.

Returns

As each item is produced to order, all sales are final unless an item arrives damaged, defective, or you receive the wrong item.

We do not accept returns for:

• Incorrect size selection
• Change of mind
• Buyer preference
• Normal variations in colour due to screen settings
• Normal wear and tear

Please review the product description, sizing information, and product images carefully before placing your order.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the incorrect item, please contact haitidestudio@gmail.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

If your claim is approved, Hai Tide will provide a replacement or issue a refund.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after the refund has been issued.

Original shipping charges are non-refundable unless the refund is due to our error.

Order Cancellations

Orders may be cancelled only before production has begun.

Once production has started, orders cannot be cancelled, modified, or refunded.

Contact

For questions regarding your order, please contact:

haitidestudio@gmail.com